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grassd | Term & Condition

Terms and Conditions

1. Introduction

Welcome to Grassd Services Pvt Ltd. By renting a vehicle from us, you agree to be bound by the following Terms and Conditions. Please read them carefully.

2. Eligibility

  • You must be at least 21 years old to rent a vehicle.
  • You must possess a valid driver’s license that has been held for a minimum of one year.
  • Non-Indian residents must provide a valid International Driving Permit (IDP) along with their original driver’s license.

3. Booking and Payment

  • Rates are inclusive of taxes but exclusive of fuel costs, tolls, parking charges, and any fines incurred during the rental period.

4. Vehicle Pickup and Return

  • Vehicles must be picked up and returned at the designated locations agreed upon during booking.
  • The vehicle must be returned in the same condition it was rented, barring normal wear and tear.
  • Late returns will incur additional charges as per our late fee policy.

5. Rental Period

  • The minimum rental period is 6 hours.
  • Extensions of the rental period must be communicated and approved before the original return time. Unapproved extensions will result in late fees.

6. Usage of Vehicle

  • The vehicle must be used only for lawful purposes and in accordance with all traffic laws.
  • Smoking, transporting hazardous materials, and carrying more passengers than the vehicle's capacity are strictly prohibited.
  • The vehicle must not be used for racing, towing, or off-road driving.

7. Fuel Policy

  • The vehicle will be provided with a full tank of fuel and must be returned with a full tank.
  • If the vehicle is returned with less fuel, refueling charges will apply.

8. Insurance and Liability

  • All vehicles are covered under comprehensive insurance. However, the renter is liable for any damage not covered by the insurance, including but not limited to damages due to negligence or unlawful activities.
  • The renter is responsible for any fines, penalties, or towing charges incurred during the rental period.

9. Breakdown and Accidents

  • In the event of a breakdown, contact our 24/7 customer support immediately. Do not attempt to repair the vehicle yourself.
  • In case of an accident, notify the local authorities and our customer support immediately. Provide all necessary information and documents required by the insurance company.

10. Cancellation and Refunds

  • Cancellations made more than 48 hours before the scheduled pickup time will receive a full refund.
  • Cancellations made within 48 hours of the scheduled pickup time will incur a cancellation fee of [XX]% of the booking amount.
  • No refunds will be issued for no-shows or early returns.

11. Termination

  • We reserve the right to terminate the rental agreement without notice for any violation of these Terms and Conditions.
  • Upon termination, the renter must immediately return the vehicle to the designated location.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Bhubaneswar.

13. Amendments

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website and will become effective immediately.

14. Contact Information

If you have any queries or require support, please contact us at:

Phone no: +91 9777794448
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  • Patrapada, Bhubaneswar
  • 751019

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